When you focus on loyalty and treat your customers well, you have a better chance of keeping them with you through thick and thin. This is especially important at the moment, as the world deals with the COVID-19 pandemic.
Once things get back to normal, you’ll want your customers to think of your business as one that looked after them, even though your company was facing challenging times itself.
Jane Fazackarley, Customer loyalty apps to help nurture relationships with your patrons
Research has shown that increasing customer retention by 5% can improve company’s profitability by up to 95%. That’s why gaining customer trust, and keeping it after a purchase is made, is so important.
And yet, most businesses have massive holes in their customer service. Follow Neil Patel as he shows how to optimizing what happens after the sale.